Order processing time is 6-10 business days, unless otherwise notified. Shipping will then take 2-3 business days using the United States Postal Service (USPS) priority mail or 7-10 business days via first class mail. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information.
Wholesale orders are processed within 10-15 days unless otherwise noted.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.
All international customs, taxes, and other fees are the responsibility of the customer. The cost will vary by value and country, so please be aware of what to expect before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason.
All sales are final unless an error occurred on the behalf of Tropical Organicz LLC.
No returns or discounts will be provided for missed sales.
Due to the nature of our products, we are unable to accept returned products. If there’s an issue with your order or you are not satisfied, we will happily work with you to find a solution.
If your order is returned to us due to incorrect address or error on your part, there's a re-shipping fee that will be charged in order for us to reship your order.
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products containing essential oils.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. Tropical Organicz LLC does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.
Please keep in mind, we are a small business. All items are handcrafted. Please allow time for your item to be made with love, packaged and carefully dispatched.