When will my order ship?
After you order you can expect to receive an order confirmation email. Current holiday processing time is 10-15 business days and may increase for larger orders. Orders are then shipped via USPS priority mail which takes 2-3 business days or first class mail (7-10 business days). Larger orders are complementary upgraded to UPS.
Why did I receive a tracking number and my order still hasn't shipped?
In order to process your order, we have to print a packing slip which automatically sends an email with your tracking number. This does not mean your order has shipped, and is being processed.
Order is Incorrect
If there a mistake with your order (wrong size or product) please email us. We will correct your order immediately once verified. Due to the nature of our products we currently do not offer exchanges/returns.
For damaged packages please keep all packaging and take pictures for insurance claim with the carrier. All claims can be filed directly on their website and by calling them at 1-800-332-0317 to receive a form to file by mail.
What do I do if my Body Soufflé or Scrubs other products arrives melted?
First, make sure you're always tracking your packages so they are not sitting your mailbox or post office. We also include an ice pack with your soufflés during the warmer months. As described under each product,
"Our butters or scrubs may melt in transit in hot climates. You still can use the butter melted or simply place it in the refrigerator or on a table to solidify. Unfortunately it will not regain its original whipped texture. This product can not be refunded or exchanged if it melts because it is still effective and has ALL of the same great benefits. You can rewhip with a mixer if you choose.
Our Body Soufflés are handcrafted without artificial preservatives, please store in a cool, dry place away from direct sunlight for maximum longevity."
Can I track my package?
Yes. Your tracking number will be sent to the email address that you provided at checkout. All orders are shipped through the United States Postal Service and all claims involving lost, damage or stolen packages must be resolved through them.
Once you receive a tracking number please allow up to 5 business days for your tracking to update. If your tracking number shows no movement after 5 BUSINESS DAYS please email us at firstname.lastname@example.org or contact the post office.
Should I use the Body Oil or Body Cream first?
Use our body creams first then follow up with our body oils to seal in the moisture and nutrients.
Do you offer wholesale or private labeling?
Yes visit tropicwholesaleessentials.com for our wholesale website and company Tropic Wholesale Essentials
How Can I V-Steam at Home (Empress Yoni Steams)?
Bring 4-6 cups of distilled water to a complete boil. Once the water is boiling, add a handful of herbs to the boiling water and stir for about 30 seconds.Let herbs steep for 5 minutes, which also allows the water to cool down slightly and not burn you.Remove mixture from the burner and pour into your heat safe bowl that you are going to sit over. Sit over your bowl for 20-30 minutes covering your lower body with a towel or sheet. Ensure that the steam is flowing towards your vagina and not too hot.
Do you use color dye or glitter in your soap?
We do not use dye in our products. We use herbs, vegetables, fruits, and a coloring powder called Mica. Mica is a naturally occurring skin safe mineral. Mica is safe for all skin types and does not dye your skin in any way.
Which of your Soaps are Fragrance Free?
Matcha Green Tea
All Yoni Soaps
My soap is finishing really fast, why is this?
The reason this happens is because your soap may not be in a soap draining dish. Store your soaps properly after each use to avoid this.
My address is wrong on my confirmation.
If your address is wrong, please email us and we will update it. For fraud prevention we can not change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number and etc). To change entire address, we would have to cancel order and you would have to re-purchase again. We cannot change bulking addresses. If package is already shipped and returned due to an incorrect address, you have to pay a reshipping fee to receive your items again. We ship to the address that you input.
What products are suitable for use on babies?
Please visit our “Mommy and Me” collection for all of our baby products.
What is the best way to contact you?
The best way to contact us is by email: email@example.com or firstname.lastname@example.org
Why do colors and designs vary?
All of our products are handcrafted. Colors may vary due to the variation/origin of the particular herbs, vegetables, barks and mica we use. Additionally, when we create soaps, swirls will naturally vary and cannot be controlled for the same outcome each time. Regardless of the color or design, the healing properties are the same each batch. Shower Gels can vary by color and design as well.
Can you use the yoni soaps on your face and entire body?
My package says delivered, but I don't see it. What do I do?
Once any company submits packages to USPS, they are now fully responsible. Please contact USPS and inquire about your package. You can also file a claim where they will refund your money. You can then purchase again with us. Oftentimes, your package is at your local post office and can be recovered by USPS. If you are still having trouble, contact us for support.